Frequently Asked Questions

Everything you need to know about your Kisah experience.

What is the typical shipping duration for an order?

Standard shipping usually takes 3-5 business days for domestic orders, while international deliveries can take 7-14 business days depending on the destination.

How do I determine the correct size for me?

Each product page features a detailed size guide. We recommend measuring yourself and comparing it against our specific garment dimensions for the best fit.

What is your return and exchange policy?

We offer a 14-day return policy for unworn items with original tags attached. Please visit our returns portal to initiate a refund or exchange.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and select buy-now-pay-later options at checkout.

Are Kisah garments ethically produced?

Yes, we prioritize sustainable sourcing and partner with manufacturers who adhere to fair labor practices and high environmental standards.

Can I modify or cancel my order after it has been placed?

Orders can be modified or canceled within 2 hours of placement. After this window, the order moves to fulfillment and cannot be changed.