Returns & Exchanges

At Kisah, we strive to ensure your fashion journey is seamless; if your purchase isn't a perfect fit, you can return or exchange it within 15 days of delivery. All items must be in their original, unworn condition with tags intact to qualify for a full refund.

Return Process

• 1.
  Initiate Your Request

  Log into your Kisah account and select the 'Order History' section to choose the items you wish to return or exchange.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring all designer tags and labels are attached to avoid processing delays.

• 3.
  Schedule a Pickup

  Choose a convenient time slot for our courier partner to collect the package from your doorstep at no additional cost.

• 4.
  Quality Check and Refund

  Once our warehouse team verifies the item's condition, your refund or exchange will be processed within 5-7 business days.